FaQ

Frequent questions asked by our customers.

DELIVERY

What is the typical delivery time for your products?

The typical delivery time for our products is:

AUSTRALIA: 5-12

AUSTRIA: 5-14

BELGUIM: 5-12

CANADA: 5-12

FRANCE: 5-12

GERMANY: 5-12

GREECE: 8-18

HONG KONG: 4-8

IRELAND: 5-12

ISRAEL: 5-14

ITALY: 5-12

JAPAN: 2-7

LUXEMBOURG: 10-16

MALAYSIA: 7-12

NETHERLANDS(THE): 5-12

NEW ZEALAND: 5-12

POLAND: 7-16

ROMANIA: 8-18

SINGAPORE: 6-12

SPAIN: 5-12

SWEDEN: 5-12

UNITED ARAB EMIRATES: 7-16

UNITED KINGDOM: 5-12

UNITED STATES: 5-12

What should I do if my product doesn't arrive within the estimated delivery time?

If your product doesn't arrive within the estimated delivery time, please contact our customer service, and we will investigate the issue and provide you with an update on the delivery status.

How can I track my product's delivery status?

You can track your product's delivery status by using the tracking number provided in the shipping confirmation email, Or you can contact our customer service.

What happens if my product is damaged during delivery?

If your product arrives damaged, please contact our customer service within 24 hours, and we will arrange for a replacement.
*If you take more than 24 hours to contact us, refund would be impossible.

Is there a delivery fee, and is it included in the product's price?

The delivery fee varies depending on the product and location. It is typically separate from the product's price and will be shown at checkout.

Do you offer international shipping?

Yes, we offer international shipping to select countries. Shipping times and fees may vary for international orders.

Can I schedule a specific delivery date and time?

We currently do not offer the option to schedule specific delivery dates or times. Deliveries are typically made during standard business hours.

ORDER ISSUES

Can I modify my order after I’ve placed it?

No, unfortunately we cannot modify orders once they have been placed. All sales are final. So sorry for any inconvenience!

Can I cancel my order after I’ve placed it?

Unfortunately, no. Once an order is placed, you are unable to cancel or modify the order. All sales are final. So sorry for any inconvenience!

My order hasn't arrived yet, even though it's past the estimated delivery time. What should I do?

If your order is delayed beyond the estimated delivery time, please contact our customer service. We will investigate the issue and provide you with an update on the status of your order.

I accidentally placed a duplicate order. Can I cancel one of them?

Yes, you can cancel a duplicate order, but you need to do so promptly. Contact our customer service with your order details, and we will assist you in canceling one of the duplicate orders.

I never received an order confirmation email. How can I verify my order status?

If you didn't receive an order confirmation email, please check your spam folder. If it's not there, contact our customer service with your order details, and we will resend the confirmation.

I received the wrong product in my order. What should I do?

If you received the wrong product, please contact our customer service immediately. If theres a technical error made by us we will be happy to refund otherwise we wont be able to refund.
*If you take more than 24 hours to contact us, refund would be impossible.

RETURNS & REFUNDS

Refund Policy

Refer to our refund policy for more info

I need my refund redirected to a different account.

So sorry for the issue! Unfortunately, we are only able to issue a refund to the original point of purchase for the order. Please reach out to your bank for more information on how to reroute the funds to the correct account.

Can I return my gift for a different item?

Unfortunately, we have a no return, or exchange policy. We apologize for any inconvenience this may cause!